Data Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or place bets with GrandWin in Canada. We take your privacy seriously and aim to be clear about what information we hold, why we need it and how you can manage it.

Types of data we collect

We gather a range of information to operate your account and provide services safely and fairly. That includes:

Personal data

Full name, date of birth, address, email, phone number and government ID documents when required for verification. We also collect payment details when you make deposits or withdrawals.

Technical data

Device and browser details, IP address, language preference, and log information about your activity on our site. This helps us maintain security and improve site performance.

Transactional data

Account balance and bonus balance transactions, game and bet history, deposits and withdrawals, and any communications between you and our support team.

How we use your information

We use your data to create and manage your account, process payments, verify identity, detect and prevent fraud, comply with legal and anti-money laundering obligations, and provide customer support. We also analyse usage patterns to improve site reliability and the services we offer.

Data protection practices

We apply technical and organisational safeguards to protect your information. This includes encryption of data in transit, access controls for staff, regular security reviews and trusted third-party service providers. We limit access to personal data to those who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, secure your sessions and measure site usage. Some cookies are essential for services to work, while others help with analytics and marketing. You can manage cookie settings through your browser and, where available, within your account.

User rights

If you are located in Canada you have rights in relation to your personal information. These include the right to access the personal data we hold about you, request corrections, and object to certain processing. We will respond to valid requests in line with applicable privacy requirements.

Access, correction and deletion of data

You can review and update much of your account information from your profile settings. To request access, correction or deletion of other personal data, contact our privacy team. We may need to retain certain records for legal or regulatory reasons even after an account is closed.

Sharing information with third parties

We may share personal data with payment processors, identity verification services, independent auditors, security providers and other partners who help deliver our services. We require third parties to protect information and use it only for the purposes we specify. We will not sell your personal data to third parties.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will provide notice through the site or by email. Continued use of our services after changes indicates acceptance of the updated policy.

If you have questions or want to exercise your privacy rights, contact us at [email protected].